Customer Service

We pride ourselves on providing an exceptional service to all of our customers. We call ourselves the caring energy people. This means you’ll never be just an account number. To us, you’re an individual who deserves great service.

Putting the customer first

Know that whenever you need us, our award-winning customer service team will really listen. Then they’ll do their absolute best to make sure you’re taken care of.

Imagine your standard call-centre. Well, we’re nothing like that. Our friendly team aim to answer your call in seconds.

Then, we work seriously hard to get you sorted within minutes. Simple as that.

Plus, we’re based close to home in lovely Newcastle and open long hours.

Be in control with My ENGIE

You’re busy. You don’t need to be wasting your energy on... energy. So, get yourself signed up to My ENGIE to make life that bit easier.

With My ENGIE, you can manage your account 24/7 365 days a year.

Pay bills, check your usage, submit meter readings, check your tariff details and lots more good stuff.

Oh, did we mention you save £15 a year by choosing paperless service? What’s not to like?

Complaints

We pride ourselves on providing an exceptional service to all of our customers. However, we know that there will be times when we don’t always get things right. When this happens, we promise we will take this seriously and aim to sort things out as quickly as possible.

For more information about the complaints process click the link below.