Get in touch

Our fuss-free approach to energy means you probably won't need to contact us much. But don't worry, we're on hand to help when you need us.

ENGIE Christmas & New Year Opening hours 


Christmas Eve  -  08.00 – 17.00
Christmas Day  -  Closed
Boxing Day  -  Closed
27th, 28th, 29th & 30th  -  Normal opening hours
New Year’s Eve  -  08.00 – 17.00
New Year’s Day  -  Closed
2nd Jan  -  Normal opening hours

Phone us

Call our friendly Customer Service Team

New customer

0800 280 8000

Mon-Fri 8am-8pm

Sat 9am-5pm

Existing customer

0800 280 8000

Mon-Fri 8am-8pm

Sat 9am-5pm

Send us an e-mail

Complete the form below

Please provide your name
Please provide a valid email address
Please provide your phone number
Please provide a message

Write to us

Our address for all correspondence

ENGIE, PO Box 330, Newcastle Upon Tyne, NE12 2FP


Emergency Contacts

If you smell gas or suspect a gas leak, please call the National Grid Emergency Service immediately

0800 111 999

National Grid Emergency Service

In the event of a power cut, please call 105 to be put through to your network operator.