Get in touch

Our fuss-free approach to energy means you probably won't need to contact us much. But don't worry, we're on hand to help when you need us.

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Phone us

Call our friendly Customer Service Team

0800 280 8000

Mon-Fri     8am — 8pm
Sat    9am — 5pm

Write to us

Our address for all correspondence

ENGIE, PO Box 330, Newcastle Upon Tyne, NE12 2FP

Emergency Contacts

If you smell gas or suspect a gas leak, please call the National Grid Emergency Service immediately

0800 111 999

National Grid Emergency Service

In the event of a power cut, please call 105 to be put through to your network operator.