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My ENGIE is your online customer account - view your bills, submit meter reads, and check your energy usage:

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Phone us

Call our friendly Customer Service Team

0800 280 8000

Mon-Fri     9am — 5pm


Write to us

Our address for all correspondence

ENGIE, PO Box 330, Newcastle Upon Tyne, NE12 2FP

Emergency Contacts

If you smell gas or suspect a gas leak, please call the National Grid Emergency Service immediately

0800 111 999

National Grid Emergency Service

In the event of a power cut, please call 105 to be put through to your network operator.