Billing & Payments

As far as we can, we'll make sure that your bills, statements, direct debits and any payments you make are accurate and keep you on track to precisely match the cost of the gas and electricity you use.


Payment Options
Payment difficulties
How To Read Your Energy BIll
Paying your bill
Summary of charges
Why have my prices changed?
Energy Prices Guide
Everything You Need To Know About Direct Debits


If you're a paperless customer, log into MyENGIE now to see your latest bill or statement.

If you receive your bills/statements in the post, you should receive them every three months.

If you'd like a bill/statement posted to you, or if you have any questions about your bill, please give our Customer Care Team a call on 0800 280 8000 or email


Need to change your billing details?

Whether you want to change your method of payment, or your Direct Debit preferences, simply phone our friendly Customer Care team on 0800 160 1240 and they will be happy to help.