Paying your bill

There are a number of ways you can pay your ENGIE bill, depending on your circumstances. Take a look at the options below and see which which payment method is be best for you.

Monthly Direct Debit

Monthly Direct Debit is an easy and reliable way to pay your bills that spreads the payments for your annual energy usage over 12 months. You don’t have to worry about forgetting to pay your bill and you know exactly how much money is coming out of your account each month. Because you typically use less energy in the summer and more in the winter, we look at your estimated annual usage and aim to make sure your payments cover your usage by the end of the 12 months, so you shouldn’t pay too much or too little.

To help us to do this we’ll review your monthly Direct Debit payment throughout the year to make sure you’re paying the right amount for your energy. At least once a year we also carry out an annual review of your monthly Direct Debit payment.

We review how much energy you’ve used in the previous year, and calculate how much your payment needs to be to match the same amount of energy in the coming year. We also include any money that you owe in this calculation. We’ll try to get you back to a zero balance by your next annual review. That way you’re only paying for what you use and don’t build up a large debt or credit. When we review your payment, we comply with the Direct Debit Guarantee.

After your review, we’ll contact you to let you know if we need to change your Direct Debit. If there is going to be a change we’ll always let you know 10 days in advance. To find out more or set up payment by Direct Debit, please get in touch on 0800 280 8000 or email help.uk@engie.com.

Variable Direct Debit

As with monthly Direct Debit, variable Direct Debit is great because it means your payments are all taken care of automatically so you don’t have to worry about forgetting to pay your bill. The difference is, variable Direct Debit is only paid every three months after you have received your bill, and the amount taken will vary depending on your use, so you can influence your bill by changing your energy usage.

To find out more or set up payment by Direct Debit, please get in touch with our Customer Care Team.

Other ways to pay

 

Credit / Debit Card

 

You can make a payment by Debit or Credit Card by visiting MyENGIE or by calling our team on 0800 280 8000.

Bank Transfer

You may be able to make a payment to us through services provided by your bank, normally by using the Internet Banking service or smartphone app provided by your bank.

Please send payments to: Account Number 63966283 Sort-Code 20-67-59

Important: please ensure your payment reference includes your ENGIE account number to ensure there is no delay in accounting for your payment.

Your ENGIE account number is an 8 digit number which can be found on your bill.

Cheque

You can make payments by cheque, please allow 5 working days for us to process your cheque. Cheques should be made payable to ENGIE Power Limited and posted to:

ENGIE Home Energy

PO Box 330

Newcastle Upon Tyne

NE12 2FP

Important: please write your ENGIE account number on the back of the cheque.

Your ENGIE account number is an 8 digit number which can be found on your latest bill.

Cash

We are unable to accept cash payments directly, please don’t post cash to us.

You can make cash payments as frequently as you like by visiting a PayPoint agent. To find out where your nearest PayPoint agent is, visit paypoint.com and enter your postcode.

Important: to make a payment at a PayPoint agent, you’ll need to take along your bill which shows a barcode on the last page. If you’re still waiting for your first bill or you’re a paperless customer please contact us on 0800 280 8000 and we’ll post you a printed barcode.

You’ll get a receipt for every payment you make and your ENGIE account will be credited in the next 5 working days. Please keep hold of your receipt as proof of payment, we might need these details if you have any queries later on. Please note there is a minimum payment value of £5.00.

 

Financial Difficulties

If you’re having trouble paying your bill, please contact as soon as possible on 0800 280 8000 so we can try to help. For more information on the help available to you if you’re experiencing financial difficulties, take a look here.