Paying your bill

There are a number of ways you can pay your ENGIE bill, depending on your circumstances. Take a look at the options below and see which payment method is best for you. 

To change your current payment method, please contact our Customer Service Team on 0800 280 8000.

Monthly Direct Debit

  • Allows you to spread your annual energy usage over 12 monthly payments
  • We will let you know the amount and date of your Direct Debit before we collect it
  • We review your payments throughout the year to ensure you aren't under or over paying
  • Please find out more on our payment options page and everything you need to know about Direct Debits 
    guide

Variable Direct Debit

Card

  • Pay by card
  • You can pay via My ENGIE on the payments page or you can call us on 0800 280 8000

Bank Transfer

  • Please send payments to:
    Account Number: 63966283
    Sort-Code: 20-67-59
  • Ensure your payment reference includes your ENGIE account number (an 8 digit number which can be found on your bill)

Cheque

  • You can make payments by cheque, please allow 5 working days for us to process your cheque
  • Cheques should be made payable to ENGIE Power Limited and posted to:
    ENGIE Home Energy
    PO Box 330
    Newcastle Upon Tyne
    NE12 2FP
  • Please write your ENGIE account number on the back of the cheque. Your ENGIE account number is an 8 digit number which can be found on your latest bill.

Cash

  • Please don’t post cash to us
  • You can make cash payments as frequently as you like by visiting a PayPoint outlet, remembering to bring your barcode on the last page of your bill (if you don't have a paper bill please contact us on 0800 280 8000 and we will post you a barcode)
  • You can also use your weekly payment card to pay weekly using the bar code at the bottom of your bill. Please visit your local PayPoint outlet to do this
  • Visit paypoint.com to find your nearest PayPoint
  • You’ll get a receipt for every payment you make and your ENGIE account will be credited in the next 5 working days
  • Please keep hold of your receipt as proof of payment, we might need these details if you have any queries later on
  • Please note there is a minimum payment value of £5.00

To change your current payment method, please contact our Customer Service team on 0800 280 8000

Financial Difficulties

If you’re having trouble paying your bill, please contact as soon as possible on 0800 280 8000 so we can try to help. For more information on the help available to you if you’re experiencing financial difficulties, take a look here.