Rate Rollover FAQs

How does it work?

The ENGIE Rate Rollover promise is simple – at the end of your fixed term plan we will automatically put you on to the cheapest comparable tariff that we have available at that time.

You are free to leave the Rate Rollover tariff at any time and there are no exit fees.

With the Rate Rollover promise you’ll always be paying a fair price. Many suppliers will automatically put their customers onto a Standard Variable Tariff (SVT) at the end of your fixed contract. SVTs are typically the most expensive tariffs.

 

What is an SVT?

An SVT, or Standard Variable Tariff, is the industry default for customers who have either moved into a new home and haven’t set up a contract, or who have finished a fixed term contract and haven’t renewed or changed it. SVT prices are variable, unlike fixed price tariffs, and they are often more expensive with no exit fees.  

 

What do you mean ‘the cheapest’?

With the Rate Rollover promise, we review all the tariffs we have available before the end of your fixed term contract. Based on your usage, where you live, payment type and online preferences, we identify the tariff which will give you the lowest cost over the next 12 months. We do this so that we roll you on to the tariff resulting in the lowest annual cost for you.

 

What do I need to do to be put on this tariff?

You don’t need to do anything. You’ll automatically be moved on to the Rate Rollover tariff, when your current fixed term tariff comes to an end. This applies if you haven’t chosen another tariff to switch to yourself. The Rate Rollover tariff will be the cheapest comparable tariff at the time of your tariff ending. If you want to choose one of our other tariffs including longer fixed terms you can call 0800 280 8000.

 

Will the prices of the Rate Rollover tariff be less than the Government's energy price cap?

The Rate Rollover tariff is fully in line with the current government price cap. As the Rollover tariff is classified as a ‘deemed’ tariff then it will never go above the price cap, even if the price cap is subsequently updated.

 

I have received an email advising my tariff is coming to an end, can you tell me what I need to do?

You don’t have to do anything. At the end of your current fixed tariff, you’ll be rolled onto the ENGIE Rate Rollover tariff. This is the cheapest comparable tariff available for you at this time. However, if you’d prefer to select a different fixed price deal from our selection of great tariffs, visit https://home.engie.co.uk/our-plans/ and contact our Customer Care team on 0800 280 8000 to switch for free.

It may be that you’d like to choose a tariff that has a fixed price for longer, or a tariff which has a smart Nest thermostat included.

Why can't I open the attachments in the Rate Rollover email on my smart phone?

We’ve been made aware that certain smart phones haven’t be able to open the attachments in our recent Rate Rollover email, we’re working to fix this issue. For now, please open the email on a desktop or laptop instead to see these attachments.

 

Can I still apply for a longer fixed term contract instead of the Rate Rollover tariff?

Yes absolutely, you can change to a different ENGIE tariff at the end of your current fixed term tariff.  Such tariffs may have exit fees. Call us on 0800 280 8000 to find out how.

 

Why can’t I change my own tariff online?

Unfortunately, we don’t currently have this capability online. However, it is in development and will be coming soon!

 

What happens when the Rate Rollover tariff ends, does another follow on tariff occur?

If you don’t switch tariffs after the Rate Rollover tariff has ended, you will be automatically switched on to the next Rate Rollover tariff unless you select an alternative ENGIE tariff or switch to another supplier.

 

If I go onto the Rate Rollover tariff am I tied in for the 12 months as with a fixed term tariff?

No, the beauty of the Rate Rollover tariff is that you can leave or switch to another tariff at any time, with no exit fees!

 

Will my direct debit amount change if I go onto the Rate Rollover tariff, if so, will it be an automatic change?

It is possible that your direct debit amount will change as we review your payment amounts throughout the year, but the review doesn’t occur at the point of the changeover. If it needs to be adjusted, it will be automatic, but we will let you know if there are any changes. You don’t need to do anything.

 

Will the Rate Rollover tariff be more expensive than the tariff that is ending?

The Rate Rollover tariff is the cheapest comparable tariff available at this time.  This means you could see a rise or fall compared to your current fixed tariff.

 

Can I carry on with the same unit rates and prices that I am currently on when I move on to the Rate Rollover tariff?

As your current tariff has come to an end, these prices are no longer available. To find out about our other great deals, take a look at our plans where you can find our current fixed price tariffs: https://home.engie.co.uk/our-plans/.

 

Will I still get my paperless discount?

For online only customers, you’ll still receive the paperless discount.

 

Will the current fixed tariffs go up before/after the Rate Rollover tariffs are released?

As you’re on a fixed tariff, your unit price and standing charge will not change during the term of the contract.

 

How long will the Rate Rollover tariff be fixed for?

For fixed term deals ending in March 2019, our Rate Rollover tariff is fixed for 12 months; however, you are free to switch to another tariff at no cost.

 

Why is ENGIE contacting me two months before the current fixed tariff ends?

We are required to contact customers between 42 and 49 days in advance of their fixed term contract ending, in order to notify them of the upcoming change of tariff. We keep our customers fully informed and provide plenty of time to choose one of our other great tariffs if preferred. You can find our plans here: https://home.engie.co.uk/our-plans/.