My ENGIE App User Guide

Download our App today:

We’ve launched our new ENGIE Home Energy App. At ENGIE we pride ourselves on giving you the best tools and support so that you can manage your account effortlessly. We’ve created the App to make managing your account simpler and easier to do, straight from your phone. If you haven’t already had a look at our App, you can download it from Apple store, or Google play. Our aim is to keep improving the App by continuously developing and adding functionality.

You can use this guide to help you navigate your way around your Mobile App.

Why download the ENGIE Home Energy Mobile App?

The App allows you to manage everything in one place, with no worries.

This makes it easy to:

  • Send your meter reads so we can bill you accurately
  • Read your meters in those dark, awkward places with our in-App torch
  • View your account details, bills and payments
  • Access your account by setting up fingerprint recognition

Getting Started:

To use our Mobile App, you must have a My ENGIE account activated, as you will need your login details to access your account using the App.

If you haven’t already got a My ENGIE account, activating this is quick and easy. If you gave us your email address when you signed up, we will have sent you an activation link for My ENGIE in your welcome email. Don’t worry if you can’t find this, you can register for My ENGIE access here. You need to fill in this registration form, so we can send you a new activation link.  You can then activate your My ENGIE account.

Meter Readings:

With the Mobile App it’s really easy to submit your meter reads. It’s important to submit these on time to receive an accurate bill, and the App provides a straightforward system to help you do this. Don’t worry if you do not submit your meter reads, we can still produce your bill based from estimates, and you can continue to submit your meter readings going forwards.

To submit your meter readings:

  1. Follow the ‘meter readings’ tab found on your welcome page.
  2. From here, you will be given the option to enter either your gas or electricity reading. If you’re a dual fuel customer, make sure you do this for both.
  3. Make sure to enter each reading and click continue before you switch to the next fuel. If you do not submit each reading individually, they will not be sent to us.
  4. You will be notified whether the reading has been successfully entered or needs to be re-entered.

Remember you can use our in-App icon to access your phone’s torch to read meters in those dark and awkward places; this is towards the bottom of your screen.

If you have any trouble reading your meters, you can find a guide explaining how on the bottom of your screen.

Also, available is the option to access your past readings too. You can view both electricity and gas readings, the date they were taken and the type of reading.

Billing and Payments:

You can view your bills and payments within your App. Simply follow the ‘billing’ navigation tab where you will find your current account balance, and an option to view your latest bill.

Underneath this, you will find an option to go to your payments history. Click this to view the payments you have made.

My Profile:

From your home screen you can navigate to ‘My Profile’ which allows you to view your account information, find links to ENGIE’s online help guides, and view the terms of use relating to the App and ENGIE’s Supply Terms and Conditions. You can also manage your notifications and account settings from here and access our contact details.

My account:

Need to know your account information? You can view your details including your account details, plan information and personal details within the App. All you have to do is follow ‘My Account’ from your profile screen.  

Manage Touch ID:

From here you can control your fingerprint login. You can set up your fingerprint recognition if you have not done so already and you can turn this setting on or off as you wish.

Remember you must have logged in with your My ENGIE details, before you can set up a touch ID.

Manage notifications:

We will send you a notification whenever a bill is ready to view or when you are due to send us a meter reading. This helps you to keep up to date with your energy account, and there is no need to worry about missing anything important. However, if you do not wish to receive these notifications, you can turn them off here.

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