Power cuts

ELECTRICITY INFORMATION

Power Cuts

If you think you have a power cut, the first thing to do is check that it’s definitely a power cut and not a fault in your home. Check with your neighbours, and if they don’t have power either it’s safe to say it’s probably a power cut.

If so, you should contact your local electricity distribution network operator. If you’re not sure who this is, you can find out by looking at the Supply Number on your electricity bill. The distribution area ID is the bottom left hand number.

Find your area ID in the table below to find the correct number to call.

Area

Area ID

Distribution company

Power loss number

East

10

UK Power Networks

0800 316 3105

East Midlands

11

Western Power Distribution

0800 678 3105

London

12

UK Power Networks

0800 316 3105

Merseyside & North Wales

13

Scottish Power

0800 001 5400

Midlands

14

Western Power Distribution

0800 678 3105

North East

15

Northern Powergrid

0800 66 88 77

North West

16

Electricity North West

0800 195 4141

North Scotland

17

Scottish and Southern Energy

0800 300 999

South Scotland

18

Scottish Power

0800 092 9290

South East

19

UK Power Networks

0800 316 3105

South

20

Scottish and Southern Energy

0800 072 7282

South Wales

21

Western Power Distribution

0800 678 3105

South West

22

Western Power Distribution

0800 678 3105

Yorkshire

23

Northern Powergrid

0800 375 675

Independent

24

Independent Power Networks Ltd

0800 013 0849

Independent

25

ESP Electricity Ltd

0800 731 6945

Independent

26

Energetics Electricity Ltd

0800 804 8688

Independent

27

The Electricity Network Company Ltd

0800 032 6990

Independent

28

UK Power Networks (IDNO) Ltd

0800 316 3105

Independent

29

Harlaxton Energy Networks Ltd (HARL)

0800 055 6288

What if it’s not a power cut?

If your neighbours have power then it could be a fault in your home.

First, check your fuse box

  • The trip switch in your fuse box may have turned itself off. Turn off your appliances then try turning the trip switch back on.
  • With the trip switch on, turn your appliances back on. If the trip switch on your fuse box turns itself off again after switching on an appliance, that appliance could be faulty and shouldn’t be used.
  • If you stop using the faulty appliance then your power should stay on.

Is there power in some parts of your home and not others?

If so, it could be a problem with your wiring and you should call a qualified electrician as soon as you can.

If there is still a problem

If your distribution network operator has told you there are no problems on your part of the network, you have checked your trip switch and you still have no power in your home, there could be a problem with your electricity meter.

Call us on 0800 280 8000 and we’ll send someone out to get it sorted as soon as we can.