How do I send a meter reading?

My meter readings

Sending regular meter readings is simple and is the best way to make sure you don't get estimated bills. There are a number of ways you can send us a meter reading:

  • The easiest way is to log into your account and send it from there:
    • Click on the ‘meters’ navigation tab found either in the centre of the dashboard or in the top right-hand corner
    • From here, select whether it is your gas or electricity reading that you wish to enter
    • Enter the date in which you took the reading in the box provided, then enter the reading in the space next to it
    • If you’re a dual fuel customer, make sure you do this for both meters
  • You can also give your reading over the phone by calling our Customer Care Team on 0800 280 8000, or email them at

For help reading your meter, read our handy guide, and if you still have questions please give our Customer Care team a call. Remember we're here to help if you need us.