How to read a smart meter

Reading your smart meter

Smart meters are usually read remotely by your energy supplier.

However, if there’s ever a problem or your meter is not compatible with your supplier, smart meters can still be read manually like a traditional meter. How you read your smart meter varies slightly depending on the type of meter you have. Locate your meter reading point and follow the steps below.

If your smart meter has a keypad

For electricity meters

Press 9 on the keypad.

You’ll see 8 digits (for example: 0005678.9) followed by “kWh” at the bottom right of the screen.

This figure is your current reading – if you’re giving a reading to your energy provider, they only need the first 7 digits. The number behind the decimal point isn’t required.

For gas meters

Press 9 on the keypad.

You’ll see 6 digits (for example: 00513.4) followed by an ‘m3’ symbol at the bottom right of the screen.

This figure is your current reading – if you’re giving a reading to your energy provider, they only need the first 5 digits. The number behind the decimal point isn’t required.

If your smart meter has a Green 'A' button

Press the green button to wake the Smart meter up. Then press the green button until you see 'TOTAL ACT IMPORT', numbers will then appear, this is your electricity reading.

If your smart meter has red and black buttons

Press the red button once to wake the Smart meter up.

Press the red button again until you see 'CREDIT ON' followed by 'METER INDEX', then the reading will appear. For electricity the display will show as 'kWH' and for gas it will show as 'm3'.

If your smart meter has no buttons

This type of meter will automatically cycle through four screens. Look for the reading that begins with R1, this is your reading.

If you're still unsure

If you're still unsure of how to read your meter, call our Customer Care Team on 0800 280 8000 or email help.uk@engie.com