Supporting Smart Meters

Great news! If you have a smart meter manufactured by Secure, we’re now able to support your device. We are looking to support all other smart meters in the near future.


How do I know if my smart meter is manufactured by Secure?

Take a look at your meter, if you can see a logo/name printed on the meter showing ‘Secure’ then you have a Secure meter. 


I have a Secure smart meter

I’m already an ENGIE customer

If we haven’t already contacted you to advise we are activating your smart meter back to full smart functionality, we will be contacting you very soon to confirm this. You don’t need to take any action.


I’m thinking about becoming an ENGIE customer or have just signed-up

Once the switch from your old energy supplier to ENGIE has been confirmed, we will set your smart meter up. We won’t need to visit your property to do this and you won’t need to take any action.

Please note that during the process of switching from your old supplier to ENGIE you will be asked to provide a meter reading. When we ask you to provide the reading, even though you have a smart meter, please provide us with the reading yourself. After you’ve provided the initial reading, we will then collect meter readings automatically from your smart meter.


Benefits of a smart meter

Once your smart meter has been setup by us, you’ll be able to enjoy the benefits of smart meter technology. This means that:

  • You won’t need to send us your own readings (although you may continue to receive meter read reminders from us)
  • Your smart meter will automatically provide us with accurate meter read data, and we will use this information to calculate your bills
  • You’ll be able to keep track of your usage and costs via your existing in-home display (provided to you when you had your smart meter installed).

Learn more about smart meters.


I have a smart meter but it’s a different manufacturer (not made by Secure)

If you have a different type of smart meter, then you will unfortunately lose some smart functionality by transferring to ENGIE. However, work is underway to allow all smart meters to communicate through a single communication network. This means that we’ll be able to support all smart meters in the future. To find out more, click here.

If your smart meter isn’t manufactured by Secure, you’ll need to provide us with your own meter readings when we send you a reminder. This is easy to do using the My ENGIE Portal or by calling 0800 280 8000 to submit your readings.


I don’t have a smart meter at all

If you don’t currently have a smart meter, you’ll have the option to upgrade to a smart meter soon. We’ll be rolling out smart meters installations during 2019, and we’ll be in contact with customers who have shown interest. A smart meter upgrade will be free of charge to you.

If you’d like to register your interest, please contact us through our online form.


Learn more

If you need more information on smart meters, take a look at our FAQ guide or this introduction to smart meters.