Moving Home

HELP GUIDES

Who do I contact if I'm moving home?
How long will it take to move my energy to a new home?
Moving home guide
Can I change my mind?
How to join ENGIE

FAQ

The whole process usually takes about three weeks from start to finish. When you join, we get in touch with your current supplier straight away to start the switch. Then we send you a Welcome Pack. A few days before the switch, we’ll ask you for a meter reading.

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The sooner you let us know about your move, the better. Give our Customer Care team a call on 0800 280 8000 and they'll help guide you through the process.

Once you've settled in your new home, take a look at our guide for help on getting it energy efficient and cosy.

If you have changed your mind about joining us, you have a 14 day "cooling off" period from the date you joined ENGIE, so if you change your mind just get in touch and we'll cancel your switch.