Home Visits

When we visit your home

Anyone visiting your home on our behalf will treat you and your home with respect and always be happy to show you proof of identity.

We will usually let you know in advance before one of our representatives visits you at home but it is important that you ask anyone who calls at your home for proof of ID, and if you’re ever unsure just give us a call.

To make our staff easily recognisable, we do the following:

  • All our representatives carry an identity card that shows their name, photograph, company name and telephone number for you to check the representative’s identity, and an expiry date. Our representatives also carry a large-print version of their identity card, for visually impaired customers.
  • We provide a free password scheme for extra security. You can set up a password that anyone visiting your home on our behalf will use to identify themselves as a genuine ENGIE representative. You can find out more about our password scheme here, or give our Customer Care team a call on 0800 280 8000.
  • Many of our representatives wear clothing that displays either ENGIE branding or the branding of a reputable company working on our behalf. This company branding is also displayed on many of the vehicles used for our visits.

If you have any doubts about a representative calling at your home, please call us on 0800 280 8000 to verify their identity.