Know your rights in the energy market

Free, impartial advice

For free, impartial energy advice, you can contact the Citizens Advice Consumer Service (CACS) on:

03454 04 05 06

or go to

You can find their Know Your Rights information and Energy Consumer Checklist by clicking here

You can also find more information about the Energy Switch Guarantee - Download the guide here

Or call us and we’ll send you a copy by post.