Help & guides

Help topics

Emergency contacts

Smell gas? Call 0800 111 999 immediately.

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We like to take care of our customers. Read our policies here

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Featured questions

How do I read my meter?

Don't let technology get the better of you, just take a look at this handy guide...

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Who do I contact if I'm moving home?

The sooner you let us know about your move, the better. Give our Customer Care Team a call on 0800 280 8000 and they'll help guide you through the process.

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Am I eligible for extra support?

We all need a little extra help now and then, and we want to make sure it’s there when you need it. We have a number of special services available for people who need them. Read more to see if you're eligible for Priority Service.

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