Billing & Payments
As far as we can, we'll make sure that your bills, statements, direct debits and any payments you make are accurate and keep you on track to precisely match the cost of the gas and electricity you use. In practice this is really difficult to do - particularly if you're a brand new customer.
Let's start with your payment options. You have two main options chevron_right
Fixed monthly direct debit
Pay whenever you receive a bill
So, what's really important is that we get as accurate a picture as possible of how much gas and electricity you're likely to use. This is to help us give you a more accurate quote and – if you tell us who your old energy supplier is – how much money you could save. There are two ways to do this:
- Telling us the annual consumption figures from your last gas and electricity statements, or
- Telling us how much you typically pay each month
The best way to do this - especially if you're staying in the same property and switching to us - is to give us the numbers off your past bills or statements. This is the best guide of what the next year might look like.
If you've moved, again your old bills will serve as a guide, but try to anticipate any significant changes, such as the need to use more energy because somebody will be at home more, or you're cooking or heating the home differently. Take a look at our moving guide for tips and guidance.
If you're getting a quote from us, we'd always recommend that you refine your quote. This gives you scope to tell us how you heat your home and what you mostly cook with, and lets you select the description that best fits your home life – from igloo to tropical hothouse. We'll also need to know whether you have a standard meter or an Economy 7 meter. For Economy 7 we need to give you two prices – for daytime and nighttime usage.
As a customer, we'll ask you to give us regular meter readings so that we can calculate how much gas and electricity you've used. This is the very best way of keeping track of your energy use and your spending.
The key thing to remember with all of this is that, if you're not sure about which option to choose, or if you're concerned about how you're going to pay, we're just a phone call away. Please, just get in touch. We want your energy account to run smoothly in the background, so you can get on with all the important things in life.
Understanding Your Bills & Statements
You'll receive bills and statements from us detailing your current balance, how much you owe, information about your tariff, options for switching and your spend for the year. Here's how to read one of our bills and what parts to look out for.