Great news! If you have a Secure smart meter we’re now able to support your device. We are looking to support all other smart meters in the near future.


I have a Secure smart meter

We can support Secure smart meters and will be activating yours soon. You’ll be contacted by us in the coming months with details on the next steps.

With your smart meter, you’ll be able to enjoy the benefits of smart technology. This means that:

  • You won’t need to send us your own readings
  • Your smart meter will provide us with accurate data, and we will use this information to calculate your bills
  • You’ll be able to keep track of your usage and costs via your existing in-home display.

If you’ve already had a communication from us, your Secure smart meter will be activated shortly (if it isn’t already), and as soon as its active, we will be taking automatic readings from you.

Learn more about smart meters.


I have a smart meter but it’s a different manufacturer (Not made by Secure)

If you have a different type of smart meter, then you will unfortunately lose some smart functionality by transferring to ENGIE. However, work is underway to allow all smart meters to communicate through a single communication network. This means that we’ll be able to support all smart meters in the future. To find out more, click here.

If your smart meter isn’t manufactured by Secure, you’ll have to provide us with your own meter readings when we send you a reminder. This is easy to do using the My ENGIE Portal or by calling 0800 280 8000 to submit your readings.


I don’t have a smart meter at all

If you don’t currently have a smart meter, you’ll have the option to upgrade to a smart meter soon. We’ll be rolling out smart meters at the beginning of 2019, and we’ll be in contact with customers who have shown interest.

If you’d like to register your interest, please contact us through our online form.


Learn more

If you need more information on smart meters, take a look at our FAQ guide or this introduction to smart meters.