ENGIE Home Energy
ENGIE, the leading energy and services provider, today announces the launch of its home energy business in the UK. ENGIE will offer UK customers the opportunity to buy great value energy plans backed by a commitment to clear communication and excellent customer service.
In keeping with its focus on combining energy with services, ENGIE also today outlines its plans to bring new Connected Home innovations to UK customers and extend its home energy propositions to communities through its existing work with local authorities across the UK.
- The largest company to enter the UK domestic energy market for over 15 years
- The first UK supplier to commit to rolling customers onto cheapest tariff
- ENGIE’s energy and services focus will bring new Connected Home innovations to the UK
- Building on ENGIE’s status as a leading provider of gas and electricity to UK business
- Leveraging recent acquisition of Keepmoat’s regeneration business to partner with councils and provide cost effective energy to residents.
ENGIE has been operating in the UK for over 30 years and employs 20,000 people across the country. It is one of the UK’s top suppliers of electricity and gas to UK businesses, is a major independent power producer and provides a range of outsourced services to the public and private sectors over 14,000 UK sites – these include over 300 schools and hospitals, over 1,400 government sites and iconic places such as the Queen Elizabeth Olympic Park.
The ENGIE Group is already a leading domestic supplier, serving over 16 million homes globally. The launch of its home energy business in Britain underlines the Group’s global expertise and its long-term commitment to the UK.
ENGIE’s approach to home energy is founded on three principles: Customer, Connected, and Community. For full details of all available products, please visit the home energy website: home.engie.co.uk
ENGIE’s home energy business has been developed organically for today’s customers. Drawing on ENGIE’s international expertise to ensure an effective and highly competitive range of products, the home energy business has been designed to provide an excellent experience to customers at every stage of the customer journey. Key aspects of ENGIE’s customer proposition include:
Rollover promise – commitment to switch customers to cheapest tariff at end of fixed term
ENGIE is the first UK supplier to commit to rolling customers onto the cheapest available tariff. ENGIE’s commitment is to contact all customers before their fixed term plan ends to communicate their options. If the customer does not respond then they will automatically be moved onto a price equivalent to the cheapest available ENGIE product, with no exit fees if they then decide to change their plan.
ENGIE Tracker – a new innovative plan that will offer truly market reflective pricing
ENGIE Tracker has been designed to align retail and wholesale prices like never before, reflecting the wholesale price changes in the price customers’ pay. This product aligns customer bills with the real price of energy, bringing a new level of price fairness and transparency to UK customers that they have not had access to before. The tariff updates prices on a monthly basis, which provides a high level of price variability whilst protecting customers from day-to-day fluctuations. The product will be made available to UK customers in Summer 2017.
Connected ENGIE is an energy and services business with a focus on investment in new digital technologies. With its home energy business, ENGIE will bring new digital innovations to the UK market and integrate the latest technologies with its products to make them accessible and affordable.
The range of home energy plans will be updated and expanded to make the most of new and emerging Connected Home technologies, to the benefit of both new and existing customers.
ENGIE Control - making connected and smart technologies accessible
The first product in this range, ENGIE Control, provides a smart heating control system and installation with a competitive three year fixed price energy deal.
ENGIE is one of the leading partners to councils, cities and communities across the UK and provides an extensive range of services to local authorities across the country. It has also recently acquired the regeneration business of Keepmoat, the UK’s leading provider of regeneration services specialising in the design, refurbishment and upgrade of buildings and places. The home energy business will extend ENGIE’s opportunities for engagement with local communities, helping local authorities provide cost-effective, reliable energy schemes to residents and provide the platform to reduce fuel poverty and improve community energy services.
Renewable focus - 100% renewable electricity at no extra cost
ENGIE believes the environment is central to the community and all of ENGIE’s plans offer 100% renewable electricity at no extra cost. ENGIE’s 100% Green tariff is one of few plans available in the UK to guarantee 100% green gas and electricity. For all customers that sign up to the Green tariff, ENGIE will also make a donation to a community initiative scheme that invests in local sustainability projects.
Wilfrid Petrie, CEO of ENGIE in the UK & Ireland, said:
The launch of ENGIE’s home energy business in the UK is a natural extension of our energy and services activities. ENGIE is a well-established business and we believe that our experience and scale, combined with the fresh approach we are taking to customer engagement as a new entrant to the market, means that we can provide something new to energy customers in the UK. For individuals, families and whole communities, ENGIE’s energy and services capabilities will play a leading role in the UK’s transition to a more secure and sustainable future.”
Paul Rawson, Divisional CEO of Energy Solutions at ENGIE UK, commented:
"We are bringing a new kind of energy to the UK market, putting the customer at the heart of our business – to help save money, save energy and bring additional benefits to the wider community. We believe in fair, clear and transparent pricing. Our Rate Rollover Promise takes the onus away from the customer to switch tariff to get a better deal and our ENGIE Control bundle makes connected and smart technologies more accessible. We want to deliver sustainable solutions for the UK which is why all of our electricity is renewably sourced as standard.”
ENGIE is a leading energy and services Group employing 20,000 people in the UK across three main activities: services, energy solutions and energy infrastructure.
ENGIE is using its capabilities to lead the UK’s transition towards a more secure and sustainable future, through a strategy based on investment in critical energy infrastructure, integration of its energy expertise with its broad services offer, and innovation in customer-led solutions and technologies. The business has well-established and diverse operations that span power generation as one of the UK’s largest independent power producers; providing power and gas to thousands of UK businesses; and delivering services to more than 14,000 customer sites across the public and private sector.
Globally, ENGIE’s businesses are developed around a model based on responsible growth to take on the major challenges of energy’s transition to a low carbon economy. The Group employs 153,090 people worldwide and achieved revenues of €66.6 billion in 2016.