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100% Renewable Electricity
Principal Terms for the ENGIE Fixed April 19
If you’re currently on a fixed term tariff that’s due to end in the next 12 months, we’ve used your current prices and the prices you would most likely be transferred onto when your current tariff ends. This is to work out your personal projection with your current supplier and provide you with the savings/additional cost message.
We have based your personal quote on information you’ve provided to us. If we become aware this is not accurate, we will advise you of the correct prices in writing.
Key facts for the ENGIE Fixed April 19
ENGIE’s Domestic Electricity and Gas Supply Terms and Conditions apply to the Fixed April 19, this is a fixed term tariff with an end date 30/04/19, your prices will remain fixed until 30th April 2019. Your direct debit and/or/ bill amount may vary depending on your gas and electric usage.
You confirm that you have the necessary authority to agree to this legally binding contract.
Around 49 days before the end of the fixed duration, we will contact you with details of the ENGIE Rollover tariff, which you will be automatically moved to at the end of your fixed duration term, unless you choose a different tariff at this time.
An Exit Fee of £30 per fuel (inclusive of VAT) applies should you leave us prior to the last 49 days of the contract inclusive of VAT.
If you are paying by fixed monthly direct debit, your payment amount will be based on your estimated energy usage for the next 12 months, your estimated annual usage is divided by 12 to provide your direct debit. We will review your account twice a year and if your payment needs to change due to your gas and electricity usage, we will give you at least 10 working days’ notice. Under the direct debit scheme, you are covered under the Direct Debit Guarantee.
If you are paying on receipt of bill, you will receive a bill every 3 months at this point you will be expected to pay the bill in full within 10 working days.
You will receive a £15.75 discount per fuel per year (inclusive of VAT) for taking paperless billing, to get this you will need to manage your account online.
You will receive a discount for having both your electricity and gas with us. If you fail to make a payment when it’s due, we can make changes to your payment method and/or tariff, which may result in your prices increasing. If you agree to pay by direct debit, but fail to do so, we may change your payment method. If we do this you will stay on the same tariff, but your unit rates will increase, each inclusive of VAT. We will inform you if this change occurs.
If there are cheaper tariffs available you will be notified within the “Could you pay less” section on your bill.
Please provide meter readings to us quarterly, on or just before the last day of every month. This allows us to make sure you always have the most up to date bills and if paying by Direct Debit your monthly payments are in line with your usage.
This tariff is not available for prepayment or nonstandard meter types.
Your contract with us is continuous, which means it will only end when you switch supplier, if we choose to end it, or if you agree a new contract with us.
If you do not pay us, we may seek to install a prepayment meter. If we install a prepayment meter, we will transfer you onto an appropriate prepayment tariff. You would then be required to pay for your energy in advance. Should we not be able to install a prepayment meter, including if you prevent us from doing so, we may seek to disconnect your supply.
Say hello to the future of energy
At ENGIE we do things differently.
We pride ourselves on giving you the best service and tools so that you can manage your energy easily.
Not only that, but we provide all this at a fixed low cost to you, guaranteed.
That's why we're confident you'll love being with us.
What customers say
ENGIE has a fresh approach to energy
But don't just take our word for it, see what our business customers have to say:
"Business Customer Satisfaction Score of 77.4%"
The Institute of Customer Service