ENGIE Pay As You Go

Our Prepayment tariff, for Pay As You Go Energy

Pay As You Go

Pay As You Go Energy

Our Pay As You Go tariff, for those customers using Prepayment meters.

Have complete control of your energy and spending with the ENGIE Pay As You Go tariff. Pay for the energy you use in advance with this flexible tariff.

What is ENGIE Pay As You Go?

Energy Prepayment meters help you to manage your energy use and control your spending. 

They work in a similar way to a prepay phone, you pay for your energy in advance and top up with a key or card.

You can top up your prepayment key or card anywhere you see a PayPoint or PayZone sign, or a Post Office.

  • Stay in control of how much energy you use and how much you spend
  • No need to submit any meter readings and you won’t receive any regular bills
  • Emergency credit facility gives you peace of mind
  • You’ll receive an annual statement, confirming spend and usage

ENGIE prepayment guide

For more information about Prepayment and the ENGIE Pay As You Go tariff, take a look at our downloadable PDF guide. It has: 

  • an introduction to prepayment
  • what to look out for when topping up your credit
  • how to pay and how the charges are made up
  • information about your top up card or key
  • what to do if your meter doesn’t work or there’s an emergency
  • how to get help, if you need assistance, and much more

You can also call 0800 280 8000 to request a printed version from our Customer Care team.


ENGIE prepayment guide

Important information

Information regarding this tariff.
Click to download and read the Principal Terms.




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A few things you should know about Prepay...

There are some things about Prepayment meters that are a little different to a credit meter. Below are a few important points to note:

Keep your meter in credit

First of all, if your meter runs out of credit you risk being without access to electricity or gas.

Remember, all prepayment meters apply a ‘standing charge’ every day, so even if you don’t use any gas or electricity for a day, the meter will still apply a charge.

If you leave home for several days, it’s important to make sure you have enough credit on your meter. If you don’t have enough before going away, your credit may run out and any appliances you’ve left on (like freezers or security lights) may switch off.

Your top up card or key - Activation

You need to activate your top up device on the day of your supply switch, your switch date will be detailed in your ENGIE welcome pack.

To activate your card or key simply place it in the meter and wait for the beep.

Always use the Prepayment key or card supplied by ENGIE that is tied to your account. Using a key or card from a different supplier or person will not apply to you and your account will not be credited with money.

Please only use a PayPoint or Payzone outlet, or Post Office, to charge your key or card. Always decline any offer to buy prepayment credit on your doorstep.

Replacement top up devices

If you need a replacement top up key or card we may charge you for it. Our replacement charges are around £5 for a key or £3 for card plus delivery charges.

Our Electricity friendly hours

Our friendly hours are:

  • 8pm until 8am Monday to Thursday
  • 8pm Friday until 8am Monday
  • All day bank holidays until 8am the following morning

If you ever run out of credit on your electricity meter during friendly hours, your supply will continue until the ‘friendly hours’ period ends. The next time you top up you’ll need to cover all the costs incurred and any payments missed, this will include:

  • The cost of electricity used during friendly hours
  • Emergency credit
  • Any debt repayments
  • Plus at least £1 of standard credit

Other options available

Paying for energy on a Prepayment meter means you will be on a variable tariff, where prices can increase and decrease. This can be more expensive than being on one of our other tariffs which may have better rates.

Check to see if you could be paying less by getting a quote now https://home.engie.co.uk/get-a-quote/.

For energy saving tips take a look at our energy saving advice guide for more information.

Solar house

100% Renewable Electricity

Supplying energy comes with a big responsibility to the planet. That’s why we keep sustainability and renewable energy sources at the forefront of everything we do.

We don’t just say that. We can prove it. This tariff uses 100% renewable electricity. That’s right, all of the electricity on this tariff is generated from renewable sources.

For more details about our commitment to renewable energy, take a look at our Green & Renewable information page, check out our Energy Saving Advice guide, or view the journey our energy takes to get to you.

There is no additional green benefit to this tariff. We source our renewable energy from our own portfolio of assets.

Your questions. Answered.

Like to know a little more about the Pay As You Go tariff? Read through our FAQs here or by clicking the link below.