More about this plan

Choosing to pay by fixed monthly direct debit is not only easier and more convenient, but it'll also save you money. The same goes for choosing paperless servicing - managing your account through My ENGIE - which gives you 24/7 access to a range of services online every day of the year. Paperless servicing saves energy too, so we expect most people will take this option.

We'll also offer a discount as a thank you for allowing us to supply both your gas and electricity.

Supplying energy comes with a big responsibility to the planet. So that’s why we keep sustainability and renewable energy sources at the forefront of everything we do.

 

We don’t just say that. We can prove it. This tariff uses 100% renewable electricity. That’s right all of the electricity on this tariff is generated from renewable sources.

For more information about our commitment to renewable energy, take a look at our Going Green guide, check out our ‘Green Zone’ or view the journey our energy takes to get to you.

There is no additional green benefit to this tariff.  We source our renewable energy from our own portfolio of assets. You can see these locations on this UK map

Principal Terms for the Safe & Easy tariff

If you’re currently on a fixed term tariff that’s due to end in the next 12 months, we’ve used (1) your current prices and (2) the prices you would most likely be transferred onto when your current tariff ends to (a) work out your personal projection with your current supplier and (b) provide you with the savings/additional cost message.

We have based your personal quote on information you’ve provided to us.

If we become aware this is information is not accurate, we will change the prices and advise you of the correct prices in writing.

 

Key facts

ENGIE’s Domestic Electricity and Gas Supply Terms and Conditions apply to the Safe & Easy tariff, this is a variable tariff with no end date.  Your direct debit/ bill amount may vary depending on your gas and electric usage.

 

You confirm that you have the necessary authority to agree to this legally binding contract.

 

As you are paying by fixed monthly direct debit, your payment amount will be based on your estimated energy usage for the next 12 months, your estimated annual usage is divided by 12 to provide your direct debit. Your direct debit will be reviewed on a regular basis at least twice a year and if your payment needs to change due to your gas and electricity usage, we will give you at least 10 working days’ notice. Under the direct debit scheme, you are covered under the Direct Debit Guarantee. You will receive your bill every 3 months.

You will receive a £15.75 discount per fuel (Inclusive of VAT) per year for taking paperless billing, to get this you will need to manage your account online.

 

You will receive a discount for having both your electricity and gas with us. If you fail to make a payment when it’s due, we can make changes to your payment method and/or tariff, which may result in your prices increasing. If you agree to pay by direct debit, but fail to do so, we may change your payment method. If we do this you will stay on the same tariff, but your unit rates will increase, each inclusive of VAT. We will inform you if this change occurs.

If there are cheaper tariffs available you will be notified within the “Could you pay less” section on your bill.

Please provide meter reads to us once a quarter. We will notify you when these are needed. This allows us to make sure you always have the most up to date bills and if paying by Direct Debit your monthly payments are in line with your usage.

This tariff is not available for prepayment meters

 

Your contract with us is continuous, which means it will only end when you switch supplier, if we choose to end it, or if you agree a new contract with us.

 

If you do not pay us, we may seek to install a prepayment meter. If we install a prepayment meter, we will transfer you onto an appropriate prepayment tariff. You would then be required to pay for your energy in advance. Should we not be able to install a prepayment meter, including if you prevent us from doing so, we may seek to disconnect your supply.

You have 14 days to stop the transfer if you change your mind.  We will contact your current supplier to request your supply and in approximately 3 weeks, ENGIE will become your supplier.  If there are any problems with the transfer you will be notified.

Moving Home and you don’t want us to supply gas or electricity at your new property or it isn’t already supplied by ENGIE you need to tell us at least two days before you move.

If you do that, your contract will end on the date you move out of your property. The only exception is if you still own your property on that date, and no one else has taken over responsibility for it, you will remain responsible for the supply until someone moves in.

If you don’t give us at least two days’ notice, this contract will continue until:

Two working days after you tell us you have moved; or

Someone else gets gas or electricity at your property;

Whichever happens first.

Say hello to the future of energy

At ENGIE we do things differently.

We pride ourselves on giving you the best service and tools so that you can manage your energy easily.

Not only that, but we provide all this at a fixed low cost to you, guaranteed.

That's why we're confident you will love being with ENGIE.

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What customers say

ENGIE has a fresh approach to energy

But don't just take our word for it, see what our business customers have to say:

"Business Customer Satisfaction Score of 77.4%"

The Institute of Customer Service

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